Q: How do I redeem the card?
A: Hotel Advantage Cards are easy to redeem through the redemption website (HotelAdvantageCard.com) or by contacting us directly using the phone numbers provided on the redemption website.
Q: How many hotels are available?
A: We offer over 500,000 hotels (3-star and above).
Q: Are there black-out dates or room restrictions?
A: No. You will have full availability, nothing omitted.
Q: Are my reservations guaranteed?
A: Yes, absolutely. Every reservation is guaranteed in writing and backed up to ensure your trip will be hassle-free.
Q: What is the quality of the hotels?
A: We offer 3-stars to 5-stars. We do not offer hotels rated below a 3-star.
Q: How do I know you will have the hotels I want?
A: With over 500,000 hotels in over 200 countries, chances are we’ll have what you want. However, we provide a 7-day money-back-guarantee just to make sure you’re happy.
Q: Tell me about your money back guarantee. What if I don’t like the card?
A: We’re so certain you will LOVE your Hotel Advantage Card that we GUARANTEE your 100% satisfaction. We will refund your purchase for any reason if you request a refund within 7-days of your receipt of the card. A 20% restocking fee will apply.
Q: Is there a limit to how many Hotel Advantage Cards I can buy?
Q: Can I use more than one card towards one reservation?
A: One card per reservation, however you can buy multiple cards and then book multiple reservations.
Q: Is the hotel price inflated before your discount?
A: No, we do not inflate-then-discount. In fact, the starting price is our “Best General Public Price” BEFORE the discount. You will be very happy, we guarantee it.
Q: Why is my card value HIGHER than my purchase price?
A: This is a marketing decision. We do not want to limit our customers to only those looking for a “gift”. By providing a value GREATER THAN the purchase price, our customers buy for their personal use, in addition to gifting. For example: “A $25 card saves $50” and so on.
Q: Why do I have to register my Hotel Advantage Card?
A: Registration is critical to customer satisfaction. We need to know who our customers are and how to inform them of their rights, entitlements and special offers. Also, registration is necessary to qualify for the 7-day money-back-guarantee.
Q: How soon should I register my card?
A: Remember that registration is necessary to qualify for the 7-day money-back-guarantee, so we recommend you register your card immediately upon your receipt.
Q: How do I register my card?
A: Registration will take place by simply filling out standard login information upon your first visit to HotelAdvantageCard.com. It’s simple and not intrusive.
Q: How do I gift the card?
A: Once you receive your card, you can register it under the name of the gift recipient or simply provide the card to the recipient for them to register at their convenience.
Q: Does the card expire?
A: No, it will not expire until redeemed.
Q: Are there any fees?
A: No. Your full card value will remain intact until you redeem your card.
Q: Is the card transferrable?
A: Yes. The card is fully transferrable prior to registration. After registration, the card is not transferrable; however the registered cardholder can make reservations under anyone’s name.
Q: Why is there a minimum purchase required?
A: We cannot discount a $40 hotel stay by $50; therefore a minimum purchase is required. We are a travel aggregator dealing with hundreds of thousands of hotels worldwide; therefore the minimum purchase will vary from hotel-stay to hotel-stay. The online redemption website (HotelAdvantageCard.com) will indicate redeemable hotel stays in real-time. We do not inflate the pricing, so you will enjoy a full card value discount when redeeming your card.